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Hospitality Business Review proudly presents the Top 10 Directors of Hospitality - 2026, recognizing leaders who are elevating guest experiences while driving operational excellence across the hospitality sector. These professionals oversee service delivery, team performance, guest engagement, and facility operations, ensuring that every aspect of the customer journey reflects quality, efficiency, and attention to detail. Their leadership helps organizations adapt to evolving guest expectations, strengthen service standards, and create memorable experiences that support long-term growth and customer loyalty.
Top 10 Directors of Hospitality - 2026
Director of Sales, Kimball Hospitality
Brady Hall began his career at Kimball Hospitality in 2007 as part of the field service team. Over the years, he advanced from field technician to quality assurance manager and sales leadership roles before becoming the company’s Director of Sales.
Director of Hospitality and Soft Services, Aramark
Sam Cross serves as director of hospitality and soft services at Aramark. Throughout his career, Cross has worked in roles where guest experience shapes the overall experience. That perspective has shaped his focus on little details, hospitality behind the scenes and the service standard that create a positive and consistent experience.
Director of Hospitality, Caesars Entertainment
Loretta Snipes serves as director of hospitality at Caesars Entertainment. Her career has been built through within the hospitality industry, where she has spent years leading teams and navigating demands of guest-facing operation. Over time she has developed a strong understanding of what guests value and how hospitality teams can deliver it consistently.
