Mary Beth Coats

Director Of Guest Relations, Odom Hotelz

Mary Beth Coats began her hospitality career in 2013 as a front desk agent, where she discovered a passion for creating guest experiences that go beyond the basics of a hotel stay. When her mother was diagnosed with cancer and traveled for chemotherapy treatments, Mary Beth made a personal commitment to treat every guest with the same care and compassion she hoped her mother received during her journeys. Over the years, she advanced through guest services and operations roles, building a reputation for connecting with travelers, leading teams, and delivering hospitality with heart.

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Building Lasting Hospitality through Culture and Connection

By: Mary Beth Coats, Director Of Guest Relations, Odom Hotelz

"Mobile check-in and digital keys bring convenience, but they become more meaningful when paired with personal touches such as welcoming back a returning guest or tailoring local recommendations."