Felicia Lindquist

Director of Guest Experience (Bellagio & Park MGM), MGM Resorts International

Felicia Lindquist, MBA, is Director of Guest Experience at Bellagio and Park MGM, part of MGM Resorts International. With 15+ years in hospitality leadership, she excels in strategy, operations, and transformation, delivering exceptional guest satisfaction and record-setting customer loyalty. In an exclusive interview with Hospitality Business Review, Lindquist shared her perspective on how personalized service, cross-team collaboration, and attentive guest listening drive exceptional experiences in hospitality.